• Know your limits, reactions and level of stress.
• Detect and understand the mechanisms of aggression, escalation of violence.
• Be able to observe and anticipate tensions to modulate one's attitude in order to defuse aggressive dissatisfaction.
• Analyze communication practices to identify barriers.
no admission requirement
• to know each other well; strengths and weaknesses, improvements, impact on the other.
• Analyze aggression
• Learn basic techniques to defuse a conflict situation.
• Identify risk situations (prevention).
• Role plays and videos.
• Toolbox and good practices in the workplace.
FACT TRAINING CENTER
Rue de la station, 19
or in your company
Price per group: 820 €
We included in our price: