Reception and management of incivilities

• Know your limits, reactions and level of stress.
• Detect and understand the mechanisms of aggression, escalation of violence.
• Be able to observe and anticipate tensions to modulate one's attitude in order to defuse aggressive dissatisfaction.
• Analyze communication practices to identify barriers.

no admission requirement

• to know each other well; strengths and weaknesses, improvements, impact on the other.
• Analyze aggression
• Learn basic techniques to defuse a conflict situation.
• Identify risk situations (prevention).
• Role plays and videos.
• Toolbox and good practices in the workplace.

or in your company

Price per group: 820 €

We included in our price:

• Coffee 
• Snack
• Bottles of water
• Lunch and drink