Management / Communication

Reception and management of incivilities


The dates of the next training courses are available on request.
Feel free to contact us for further information.
Number of free places: 15
Duration: 6 hours of course
Price: €820,00 VAT excl.
VAT exemption under Article 44 § 2 of the VAT Code

Register as :

a company

For the use of training checks for a company, please download the form (payment method valid only for companies).

Request for information
Get ready for your next training course


• Know your limits, reactions and level of stress.
• Detect and understand the mechanisms of aggression, escalation of violence.
• Be able to observe and anticipate tensions to modulate one's attitude in order to defuse aggressive dissatisfaction.
• Analyze communication practices to identify barriers.

Admission conditions

no admission requirement


• to know each other well; strengths and weaknesses, improvements, impact on the other.
• Analyze aggression
• Learn basic techniques to defuse a conflict situation.
• Identify risk situations (prevention).
• Role plays and videos.
• Toolbox and good practices in the workplace.


Rue de la station, 19
B-1300 LIMAL

or in your company

Required papers for registration

Registration form for individuals - Registration form for company
You have to send this paper by post to Fact Training Center, 19 rue de la Station - 1300 Limal, « to the attention of the reception », or by mail to « [email protected] ». Do not forget to enclose the necessary annexes to your registration.


Price per group: 820 €

We included in our price:

  • Coffee 
  • Snack
  • Bottles of water
  • Lunch and drink

* Price exempt from VAT according to article 44 of the VAT code

Contact us for more information on this training course

010 418 840

Get ready for your next training course

Other training courses in this category

See more training courses