Management / Communication

Combating discrimination


The dates of the next training courses are available on request.
Feel free to contact us for further information.
Number of free places: 15
Duration: 6 hours of course
Price: €820,00 VAT excl.
VAT exemption under Article 44 § 2 of the VAT Code
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・ Awareness of discriminatory attitudes
・Prevent and understand triggers
・ Act and combat discrimination

Admission conditions

No admission requirement


  • Discrimination: definition, legal framework, types of discrimination, treatment
  • Management of risk situations without compromising the quality of reception
  • Identify potential conflicts: its reactions, its filters, the frame of reference, the process of communication, our beliefs and our representations about my cultural diversity
  • Master the techniques of hospitality: the first impression, our verbal and non-verbal communication, our emotional temperature



Rue de la Station 19

1300 LIMAL

or in your company...

Required papers for registration

Registration form for individuals - Registration form for company
You have to send this paper by post to Fact Training Center, 19 rue de la Station - 1300 Limal, « to the attention of the reception », or by mail to « [email protected] ». Do not forget to enclose the necessary annexes to your registration.


Price per group: €820

We included in our price:
・Bottles of water
・Lunch and drink

*VAT-exempt price according to Article 44 of the VAT Code

Contact us for more information on this training course

010 418 840

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