Goals
・ Awareness of discriminatory attitudes
・Prevent and understand triggers
・ Act and combat discrimination
Admission conditions
Program
-
Discrimination: definition, legal framework, types of discrimination, treatment
- Management of risk situations without compromising the quality of reception
- Identify potential conflicts: its reactions, its filters, the frame of reference, the process of communication, our beliefs and our representations about my cultural diversity
- Master the techniques of hospitality: the first impression, our verbal and non-verbal communication, our emotional temperature
Locations
FACT TRAINING
Rue de la Station 19
1300 LIMAL
or in your company...
Required papers for registration
Price
Price per group: €820
We included in our price:
・Coffee/tea
・Collation
・Bottles of water
・Lunch and drink
*VAT-exempt price according to Article 44 of the VAT Code
