Telephone reception

Number of free places: 15

Duration: 6 hours of course

Price: €1 090 VAT incl.
VAT: 21%

a company

For the use of training checks for a company, please download the form (payment method valid only for companies).

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Goals

no admission requirement

The specificities of the reception profession and more particularly the telephone reception
The needs of the human being
The principles of communication adapted to the telephone: questioning, help to clarify the situation, degree of urgency, to direct towards an adequate help
Active listening
Effective language: reformulation, vocabulary
Assertiveness and emotion management

PROECTION UNIT ACADEMY
Rue de la station, 19
B-1300 LIMAL

Registration form for individuals - Registration form for company
You have to send this paper by post to Protection Unit Academy, 19 rue de la Station - 1300 Limal, « to the attention of the reception », or by mail to « [email protected] ». Do not forget to enclose the necessary annexes to your registration.

Price per group: 901€ htva
We included in our price: