Management / Communication

Welcoming and contact with the public

Informations

The dates of the next training courses are available on request.
Feel free to contact us for further information.
Number of free places: 15
Duration: 6 hours of course
Price: €1 090 VAT incl.
VAT: 21%
Language:
Place:

Register as :

a company

For the use of training checks for a company, please download the form (payment method valid only for companies).

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Goals

  • The challenges of quality reception.
  • To reinforce the relational capacities, in communication for the physical or telephone reception
  • Adopt adapted communication techniques.

Admission conditions

no admission requirement

Program

  • The specificities of the hospitality profession.
  • Understand the principles of communication and hospitality.
  • Practice the techniques of active listening, his voice, the attitudes of the professional receptionist.
  • Use effective language: reformulation, questioning, vocabulary.
  • Successful reception: corporate cultures, values ​​of service, telephone reception.
  • Manage difficult situations, conflicts and aggression

Locations

FACT TRAINING CENTER
Rue de la station, 19
B-1300 LIMAL


or in your company

Required papers for registration

Registration form for individuals - Registration form for company
You have to send this paper by post to Fact Training Center, 19 rue de la Station - 1300 Limal, « to the attention of the reception », or by mail to « [email protected] ». Do not forget to enclose the necessary annexes to your registration.

Price

Price per group: 820 €

We included in our price:

  •  Coffee 
  •  Snack
  • Bottles of water
  • Lunch and drink

* Price exempt from VAT according to article 44 of the VAT code

Contact us for more information on this training course

010 418 840

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