Welcoming and contact with the public

• The challenges of quality reception.
• To reinforce the relational capacities, in communication for the physical or telephone reception
• Adopt adapted communication techniques.

no admission requirement

• The specificities of the hospitality profession.
• Understand the principles of communication and hospitality.
• Practice the techniques of active listening, his voice, the attitudes of the professional receptionist.
• Use effective language: reformulation, questioning, vocabulary.
• Successful reception: corporate cultures, values ​​of service, telephone reception.
• Manage difficult situations, conflicts and aggression

or in your company

Price per group: 820 €

We included in our price:

•  Coffee 
•  Snack
• Bottles of water
• Lunch and drink