- The challenges of quality reception.
- To reinforce the relational capacities, in communication for the physical or telephone reception
- Adopt adapted communication techniques.
- The specificities of the hospitality profession.
- Understand the principles of communication and hospitality.
- Practice the techniques of active listening, his voice, the attitudes of the professional receptionist.
- Use effective language: reformulation, questioning, vocabulary.
- Successful reception: corporate cultures, values of service, telephone reception.
- Manage difficult situations, conflicts and aggression
FACT TRAINING CENTER
Rue de la station, 19
or in your company
Required papers for registration
- Registration form for individuals
Registration form for companyYou have to send this paper by post to Fact Training Center, 19 rue de la Station - 1300 Limal, « to the attention of the reception », or by mail to « [email protected] ». Do not forget to enclose the necessary annexes to your registration.
Price per group: 820 €
We included in our price:
- Bottles of water
- Lunch and drink
* Price exempt from VAT according to article 44 of the VAT code