Management / Communication

Welcoming and contact with the public


The dates of the next training courses are available on request.
Feel free to contact us for further information.
Number of free places: 15
Duration: 6 hours of course
Price: €1 090 VAT incl.
VAT: 21%

Register as :

a company

For the use of training checks for a company, please download the form (payment method valid only for companies).

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  • The challenges of quality reception.
  • To reinforce the relational capacities, in communication for the physical or telephone reception
  • Adopt adapted communication techniques.

Admission conditions

no admission requirement


  • The specificities of the hospitality profession.
  • Understand the principles of communication and hospitality.
  • Practice the techniques of active listening, his voice, the attitudes of the professional receptionist.
  • Use effective language: reformulation, questioning, vocabulary.
  • Successful reception: corporate cultures, values ​​of service, telephone reception.
  • Manage difficult situations, conflicts and aggression


Rue de la station, 19
B-1300 LIMAL

or in your company

Required papers for registration

Registration form for individuals - Registration form for company
You have to send this paper by post to Fact Training Center, 19 rue de la Station - 1300 Limal, « to the attention of the reception », or by mail to « [email protected] ». Do not forget to enclose the necessary annexes to your registration.


Price per group: 820 €

We included in our price:

  •  Coffee 
  •  Snack
  • Bottles of water
  • Lunch and drink

* Price exempt from VAT according to article 44 of the VAT code

Contact us for more information on this training course

010 418 840

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