Develop effective relationships by analyzing emotions

• Develop communication skills, active listening skills and interpersonal skills.
• Awareness of distortions in communication.
• Awareness of emotional states.
• Practice effective behaviors to create a favorable climate.
• Learn to relativize.

no admission requirement

• Become aware of the communication process (circuit, representations, interpretation, nonverbal communication).
• The importance of observation.
• Know your interpersonal skills: self-assessment.
• Recognize and identify emotions: triggers, management, reactions they can induce.
• Anticipate and manage delicate situations.
• Know your relationship style.
• Go from passive, aggressive behavior to assertive behavior.
• Experiment with active listening during a scenario.

or in your company...

We included in our price:

• Coffee 
• Snack
• Bottles of water
• Lunch and drink