- Develop communication skills, active listening skills and interpersonal skills.
- Awareness of distortions in communication.
- Awareness of emotional states.
- Practice effective behaviors to create a favorable climate.
- Learn to relativize.
- Become aware of the communication process (circuit, representations, interpretation, nonverbal communication).
- The importance of observation.
- Know your interpersonal skills: self-assessment.
- Recognize and identify emotions: triggers, management, reactions they can induce.
- Anticipate and manage delicate situations.
- Know your relationship style.
- Go from passive, aggressive behavior to assertive behavior.
- Experiment with active listening during a scenario.
FACT TRAINING CENTER
Rue de la station, 19
or in your company...
Required papers for registration
Price per group: 820 €
We included in our price:
- Bottles of water
- Lunch and drink
* Price exempt from VAT according to article 44 of the VAT code