Goals
- Develop communication skills, active listening skills and interpersonal skills.
- Awareness of distortions in communication.
- Awareness of emotional states.
- Practice effective behaviors to create a favorable climate.
- Learn to relativize.
Admission conditions
Program
- Become aware of the communication process (circuit, representations, interpretation, nonverbal communication).
- The importance of observation.
- Know your interpersonal skills: self-assessment.
- Recognize and identify emotions: triggers, management, reactions they can induce.
- Anticipate and manage delicate situations.
- Know your relationship style.
- Go from passive, aggressive behavior to assertive behavior.
- Experiment with active listening during a scenario.
Locations
PROTECTION UNIT ACADEMY
Rue de la station, 19
B-1300 LIMAL
or in your company...
Required papers for registration
Price
We included in our price:
- Coffee
- Snack
- Bottles of water
- Lunch and drink